Status Patch Day August 2022 – System Upgrades MCON Managed Services

Dear customer,

according to our announcement below the patches for Region Europe is successfully done.

All systems are up and running. However if you encounter any problem please contact service@mcon-group.support.

Best regards
Your MCON Managed Services Team

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe:

  • Thursday, August 11th 2022 : development starting at 08 am and QA starting at 12 noon*
  • Friday, August 12th 2022 between 0:00 am and 5:00 am: Production systems*

Region America:

  • Tuesday, August 16th 2022, development starting at 08 am and QA starting at 12 noon*
  • Wednesday, August 17th 2022 between 0:00 am and 5:00 am: Production systems*
  •  Region APAC:
  • Thursday, August 18th 2022, development starting at 08 am and QA starting at 12 noon*
  • Friday, August 19th 2022 between 0:00 am and 5:00 am: Production systems*

There may be short downtimes during service or when the operating system restarts.

Best regards

Your MCON Managed Services Team

The times are valid for the respective timezone

Patch Day August 2022 – System Upgrades MCON Managed Services

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe:

  • Thursday, August 11th 2022 : development starting at 08 am and QA starting at 12 noon*
  • Friday, August 12th 2022 between 0:00 am and 5:00 am: Production systems*

Region America:

  • Tuesday, August 16th 2022, development starting at 08 am and QA starting at 12 noon*
  • Wednesday, August 17th 2022 between 0:00 am and 5:00 am: Production systems*
  •  Region APAC:
  • Thursday, August 18th 2022, development starting at 08 am and QA starting at 12 noon*
  • Friday, August 19th 2022 between 0:00 am and 5:00 am: Production systems*

There may be short downtimes during service or when the operating system restarts.

Best regards

Your MCON Managed Services Team

The times are valid for the respective timezone

Resolved: DC3HAM Network Issue on 19th July 2022

Dear customers,

We are experiencing an outage in our colocation DC3.HAM. We are currently investigating the root cause and will update you soonest.

We apologize for any inconvenience.

update 21:50: lumen confirmed a problem in their network and started fixing. we escalated to Lumen management.

update Lumen 22:42: As this network fault is impacting multiple clients, the event has increased visibility with Lumen leadership. As such, client trouble tickets associated to this fault have been automatically escalated to higher priority.

update Lumen 00:20: Further troubleshooting has isolated the trouble to a local providers network. The local provider has dispatched a field team. Work is underway to obtain an estimated time of arrival.

update 03:30: Lumen restored the connectivity, all systems are reachable again

Status Patch Day July 2022 – System Upgrades MCON Managed Services

Dear customer,

according to our announcement below the patches for Region Europe and Region America are successfully done.

All systems are up and running. However if you encounter any problem please contact service@mcon-group.support.

Best regards
Your MCON Managed Services Team

Announcement from 7th July 2022:

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe:

  • Thursday, July 14th 2022 : development starting at 08 am and QA starting at 12 noon*
  • Friday, July 15th 2022 between 0:00 am and 5:00 am: Production systems*

Region America:

  • Tuesday, July 26th 2022, development starting at 08 am and QA starting at 12 noon*
  • Wednesday, July 27th 2022 between 0:00 am and 5:00 am: Production systems*
  •  Region APAC:
  • Thursday, July 28th 2022, development starting at 08 am and QA starting at 12 noon*
  • Friday, July 29th 2022 between 0:00 am and 5:00 am: Production systems*

There may be short downtimes during service or when the operating system restarts.

Best regards

Your MCON Managed Services Team

The times are valid for the respective timezone

Patch Day July 2022 – System Upgrades MCON Managed Services

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe:

  • Thursday, July 14th 2022 : development starting at 08 am and QA starting at 12 noon*
  • Friday, July 15th 2022 between 0:00 am and 5:00 am: Production systems*

Region America:

  • Tuesday, July 26th 2022, development starting at 08 am and QA starting at 12 noon*
  • Wednesday, July 27th 2022 between 0:00 am and 5:00 am: Production systems*
  •  Region APAC:
  • Thursday, July 28th 2022, development starting at 08 am and QA starting at 12 noon*
  • Friday, July 29th 2022 between 0:00 am and 5:00 am: Production systems*

There may be short downtimes during service or when the operating system restarts.

Best regards

Your MCON Managed Services Team

The times are valid for the respective timezone

Patch Day June 2022 – System Upgrades MCON Managed Services

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe:

  • Thursday, June 16th 2022 : development starting at 08 am and QA starting at 12 noon*
  • Friday, June 17th 2022 between 0:00 am and 5:00 am: Production systems*

Region America:

  • Tuesday, June 21th 2022, development starting at 08 am and QA starting at 12 noon*
  • Wednesday, June 22th 2022 between 0:00 am and 5:00 am: Production systems*
  •  Region APAC:
  • Thursday, June 23th 2022, development starting at 08 am and QA starting at 12 noon*
  • Friday, June 24th 2022 between 0:00 am and 5:00 am: Production systems*

There may be short downtimes during service or when the operating system restarts.

Best regards

Your MCON Managed Services Team

The times are valid for the respective timezone

Status Patch Day June 2022 – System Upgrades MCON Managed Services

Dear customer,

according to our announcement below the patches for Region Europe,America,APAC are done.

All systems are up and running. However if you encounter any problem please contact service@mcon-group.support.

Best regards
Your MCON Managed Services Team

Announcement from 01 June 2022:

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe:

  • Thursday, June 16th 2022 : development starting at 08:00 am and QA starting at 12 noon*
  • Friday, June 17th 2022 between 0:00 am and 5:00 am: Production systems*

Region America:

  • Tuesday, June 21st 2022, development starting at 08:00 am and QA starting at 12 noon*
  • Wednesday, June 22nd 2022 between 0:00 am and 5:00 am: Production systems*
  • Region APAC:
  • Thursday, June 23rd 2022, development starting at 08:00 am and QA starting at 12 noon*
  • Friday, June 24th 2022 between 0:00 am and 5:00 am: Production systems*

There may be short downtimes during service or when the operating system restarts.

Best regards

Your MCON Managed Services Team

* The times are valid for the respective timezone

Finished: DC3HAM Maintenance on 19th May 2022 by Lumen

Dear customer,

according to our announcement below, the scheduled network maintenance by our carrier Lumen was finished. All systems are up and running.

However if you encounter any problem please contact:
service@mcon-group.support.

Best regards
Your MCON Managed Services Team

Announcement from 16th May 2022:

Dear Customer,

please be informed about the following  scheduled network maintenance by our carrier Lumen in the Datacenter DC3HAM.

Lumen intends to carry out internal maintenance within its network. This has been designated as ESSENTIAL. The nature of this work is to carry out rerouting of the Lumen cable due to the construction of a road bridge in Kamen, GL601002 Ummeln – Lanstrop, Germany. During the maintenance window you may experience one period of outage to the maximum specified below. This maintenance has been mandated by the local civil authorities and is not under the control of Lumen. It will therefore not be possible to reschedule it.

Lumen would like to apologize for any inconvenience caused by this maintenance.

The maintenance is scheduled for :
from 2022-05-19 23:00 till 2022-05-20 06:00 CEST (Central European Summer Time)

We will test the systems after the maintenance window and inform you about the status.

Best regards
Your MCON Managed Service Team

DC3HAM Maintenance on 19th May 2022 by Lumen

Dear Customer,

please be informed about the following  scheduled network maintenance by our carrier Lumen in the Datacenter DC3HAM.

Lumen intends to carry out internal maintenance within its network. This has been designated as ESSENTIAL. The nature of this work is to carry out rerouting of the Lumen cable due to the construction of a road bridge in Kamen, GL601002 Ummeln – Lanstrop, Germany. During the maintenance window you may experience one period of outage to the maximum specified below. This maintenance has been mandated by the local civil authorities and is not under the control of Lumen. It will therefore not be possible to reschedule it.

Lumen would like to apologize for any inconvenience caused by this maintenance.

The maintenance is scheduled for :
from 2022-05-19 23:00 till 2022-05-20 06:00 CEST (Central European Summer Time)

We will test the systems after the maintenance window and inform you about the status.

Best regards
Your MCON Managed Service Team

Status Patch Day May 2022 – System Upgrades MCON Managed Services

Dear customer,

according to our announcement below the patches for Region Europe, for Region America  and for Region APAC are done.

All systems are up and running. However if you encounter any problem please contact service@mcon-group.support.

Best regards
Your MCON Managed Services Team

Announcement from 04th May2022:
Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe:

  • Thursday, May 12th 2022 : development starting at 08:00 am and QA starting at 12 noon*
  • Friday, May 13th 2022 between 0:00 am and 5:00 am: Production systems*

Region America:

  • Tuesday, May 17th 2021, development starting at 08:00 am and QA starting at 12 noon*
  • Wednesday, May 18th 2021 between 0:00 am and 5:00 am: Production systems*
  •  Region APAC:
  • Thursday, May 19th 2021, development starting at 08:00 am and QA starting at 12 noon*
  • Friday, May 20th 2021 between 0:00 am and 5:00 am: Production systems*

There may be short downtimes during service or when the operating system restarts.

Best regards

Your MCON Managed Services Team

The times are valid for the respective timezone